Privacy Policy
Last updated: 31 March 2026
1. Introduction
Digital Perpetual ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our applications, or interact with us through social media platforms including Facebook Messenger, Instagram, TikTok, and other connected services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, company name, and other details you voluntarily provide through our contact forms or messaging platforms.
- Messaging Data: Messages you send to us through social media platforms (Facebook Messenger, Instagram Direct Messages, TikTok) are received and processed to respond to your inquiries and provide customer support.
- Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring URLs.
- Device Information: Browser type, operating system, and device identifiers collected automatically through cookies and analytics tools.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Process and manage communications received through social media messaging platforms
- Improve our website, products, and services
- Send relevant business communications (with your consent)
- Comply with legal obligations
4. Social Media Messaging
Our applications integrate with third-party social media platforms to manage business communications. When you message us through these platforms:
- We receive and store your messages to provide timely responses
- Your profile information (name, profile picture) as provided by the platform may be visible to our team
- We do not sell or share your messaging data with third parties for marketing purposes
- Messages are processed in accordance with each platform's own terms of service and data policies
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our business (subject to confidentiality agreements)
- When required by law, regulation, or legal process
- To protect our rights, privacy, safety, or property
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for data processing
- Object to the processing of your personal information
9. Cookies and Analytics
We use cookies and similar technologies (such as Google Analytics) to collect usage data and improve our services. You can control cookie settings through your browser preferences.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Digital Perpetual
Email: charles@digitalperpetual.com
Website: digitalperpetual.com